Privacy policy

Pluvinel AS (hereinafter referred to as "Pluvinel", "we", "us" or "our") is committed to protecting the privacy of those who use our website and the confidentiality of personal information which is provided to us. This privacy policy explains how we use the information we gather from your profile.

Access to and use of www.pluvinel.com (“Site”) constitutes your acceptance of this Privacy Policy, which takes effect immediately on your first use of the Site. Pluvinel reserves the right to change this Privacy Policy at any time by posting changes on our Site. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of the Site following such changes shall be deemed to constitute your acceptance of such changes. You agree that Pluvinel's Privacy Policy (as may be updated from time to time) governs Pluvinel’s collection and use of your personal information.

This privacy policy can be viewed, downloaded or printed from every page of the Site.

Updated: July 2017

1. Pluvinel

Pluvinel is an independent global digital resource, uniting riders and equestrian instructors, trainers and coaches from all disciplines and methods, to benefit equestrians in all corners of the world. Pluvinel operates a Site that helps people form offline experiences and relations directly with one another. Through the Site, the Users can create profiles, they can create, list, discover and book lessons, training, clinics and seminars around the world. The Site enables people all over the world to create an online profile and to promote their business and their events. Users can discover, share and register for events.

Our goals are:

  • to grow the interest for the equestrian sport, as a hobby and as a professional sport
  • to make it easy for the equestrian eco-system to thrive by meeting the digital demands of the future.

2. Collecting data and information

We hold personal data provided to us by registered users. You are able to opt out of certain processing by us of this additional data, as set out below. You agree that the visible and voluntary information provided by you (including in particular any entered content) can, in principle, be accessed and viewed by all users of the platform.

The following cannot be viewed: Username, password, phone number, bank details and payout details.

The information and data we collect are:

  • Things you do and the information that you provide to create a profile, like basic information about you, your professional background and services you provide, etc
  • Things others do and information they provide
  • Your network and connections
  • Information about payments

The information/data we collect are used to:

  • Provide, improve and develop Pluvinel’s services to suit you
  • Communicate with you
  • Show and measure services
  • Promote safety and security

You have the right to withdraw a consent which has been granted with effect for the future.

3. Communicating with you

Each time you use the Site as a registered user, we may send you an email to verify or confirm details of the services requested. You are not able to opt out from these notices unless you cease to be a registered user. We also reserve the right to send all registered users mail or email communications from time to time regarding any technical, administrative or legal notices important to the website that we consider essential.

We may use the personal data supplied to us by registered users to send you information and marketing messages by email about related services which may be of interest to you.

4. Sharing information

We will not sell, rent or otherwise disclose your personal data to any third party, without your consent, except in the following circumstances:

  • We will disclose your personal data to any appropriate investigative third party if we believe that you are involved in any illegal or harmful conduct or if we are required to do so by law or we believe that such action is necessary to

    • comply with the law or with legal process
    • protect the personal safety or property of our users or the public (eg. if you provide false or deceptive information about yourself or attempt to pose as someone else, we will disclose such information about you as we have to assist any type of investigation into your actions)
    • protect and defend our rights and property or that of our users
    • prevent fraud
    • protect against abuse, misuse or unauthorized use of the Site
  • We may employ other organisations to provide services for us, including for example, processing of data and credit or debit card payments. These organisations have access to the personal data needed to perform their functions and not for any other purposes. They are bound by confidentiality agreements not to disclose any information for any other purpose.

  • We may transfer the Site, including personal data contained therein, to a third party who acquires all or substantially all of the assets or our stock or takes over responsibility for operating the Site whether by merger, acquisition, reorganization or otherwise.

5. Cookies

Computer Cookies are text files downloaded onto your computer by websites you visit on the internet. Cookies are commonly used to collect and store information about users, providing meaningful information back to the website visited. This information can be further on used to improve upon the user experience of individuals when browsing a website they have accessed before. Cookies can be activated/deactivated in your browser settings. Below you will find details about the cookies used by Pluvinel to make your experience on the Website more efficient.

Google Analytics

Google Analytics cookies collect and store information about visitors to our Site; providing us with vital information for reporting, marketing and site improvement purposes. A few examples of the information collected include keeping track of:

  • The website where visitors have landed from
  • The Pluvinel website visit landing page
  • Number of visits a page receives
  • Click through path/journey of visit
  • Departing page

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout http://www.google.com/analytics/learn/privacy.html

Facebook Connect and Facebook Social Plugins

Facebook Connect and Facebook Social plugins are used within the Site to make it easier for our users to login to our secure area with their Facebook credentials. Facebook have their own cookies generated, to collect information required to make this collaboration work efficiently. http://www.facebook.com/policy.php

YouTube and Vimeo cookies

YouTube and Vimeo videos may be embedded into some of our pages. YouTube and Vimeo will not store personally identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode, but will store cookie information for videos which do not have privacy-enhanced mode set.

Pluvinel

A cookie named pluvinel.sid keep Users logged in to their account between visits to the Site. It may contain user identifiable information such as a User’s name or e-mail address, and whether the User is logged in or not.

6. Deletion of your personal data

We will be storing your personal data for a period that is the prevailing legislation from the date of your last interaction with us. This is because we may need to access historical information for regulatory and business reporting purposes.

7. Questions

If you require information or have any questions in relation to the collection, processing or use of your personal data or in the event of the correction, blocking or deletion of data or the withdrawal of any consent which has been granted, please contact support@pluvinel.com

8. Data security

We consider that the protection of all personal data we process is an important responsibility and we comply in this respect with the terms of Datatilsynet.

We implement data security safeguards based upon generally accepted industry standards to protect personal data from unauthorized access, use, disclosure, alteration, or loss.

Security at Stripe

Stripe is the payment processing services for registered Users on Pluvinel. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe make use of best-in-class security tools and practices to maintain a high level of security at Stripe.

All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist.

Read more about Security at Stripe here

9. Applicable law and Jurisdiction

Norwegian law shall apply to this Privacy Policy and you and we submit to the exclusive jurisdiction of the Norwegian courts. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.